Skip to main content

Reviewing, accepting or disputing your partner commission statement

Manage your commissions earned from referrals

Every month Mamo sends you a commission statement for the previous month. This article explains what to do with it.

When a statement is issued

We email you when your statement is ready, and you'll see it under Statements in the Partner Portal. A banner at the top of the portal also tells you when statements are waiting for your review.

Your review deadline

You have 7 business days from the issue date to accept or dispute your commission statement. The statement page shows the date and the business days left. We email you a reminder 3 business days before the deadline.

Accepting a statement

  1. Open the statement from Statements

  2. Check the figures against the PDF

  3. Click Accept, then Confirm accept

If you do nothing by the deadline, the statement is accepted automatically.

Disputing a statement

  1. Open the statement and click Dispute

  2. Describe what you'd like us to check: figures, merchants or missing activity

  3. Click Submit dispute

Your account manager will follow up. The statement shows Dispute submitted, then Dispute in review.

Self-billed invoices

You don't need to send an invoice. Mamo creates a self-billed invoice for you when the statement is accepted, under your Referral Agreement. Open it from the statement page under Self-billed invoice. It's a tax invoice (5% VAT added) if you're VAT registered, and a plain invoice if you're not.

When you're paid

After acceptance, Mamo Finance approves the payment. The statement then shows Paid with a payment reference, and we email you the amount and the last 4 digits of the account we paid.

Related

Did this answer your question?