Every month Mamo sends you a commission statement for the previous month. This article explains what to do with it.
When a statement is issued
We email you when your statement is ready, and you'll see it under Statements in the Partner Portal. A banner at the top of the portal also tells you when statements are waiting for your review.
Your review deadline
You have 7 business days from the issue date to accept or dispute your commission statement. The statement page shows the date and the business days left. We email you a reminder 3 business days before the deadline.
Accepting a statement
Open the statement from Statements
Check the figures against the PDF
Click Accept, then Confirm accept
If you do nothing by the deadline, the statement is accepted automatically.
Disputing a statement
Open the statement and click Dispute
Describe what you'd like us to check: figures, merchants or missing activity
Click Submit dispute
Your account manager will follow up. The statement shows Dispute submitted, then Dispute in review.
Self-billed invoices
You don't need to send an invoice. Mamo creates a self-billed invoice for you when the statement is accepted, under your Referral Agreement. Open it from the statement page under Self-billed invoice. It's a tax invoice (5% VAT added) if you're VAT registered, and a plain invoice if you're not.
When you're paid
After acceptance, Mamo Finance approves the payment. The statement then shows Paid with a payment reference, and we email you the amount and the last 4 digits of the account we paid.
