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What would cause settlement delays?
What would cause settlement delays?
Updated over a week ago

Check settlement statuses in real-time

If you would like to check the status of a delayed settlement, please login to your Mamo Business Dashboard and initiate a new chat with our team.

From there you will see an option to check "Settlement status". Please select this option to get real-time updates about your settlements. You can do this as many times as you need to throughout the day.

Kindly note that if your settlement is undergoing routine security checks, it may take a few business hours for us to complete these checks and release your settlement or get back to you with a few follow up questions. Thank you for your patience throughout this process!

Bank processing times and settlement notifications

Mamo processes your settlements using local banking infrastructure. Depending on the policies and procedures of your bank, local bank transfers may take several minutes to several hours to reflect in your account.

When bank transfers are initiated, they typically go through several processes including verification, fraud checks, and other security measures. Only once these checks are completed do funds get credited to your bank account.

It is important to know that these processes, which involve coordination with multiple financial institutions, may take time, resulting in delays in settlements.

In the unlikely event that the transferred amount does not appear in your bank account within 6 hours of receiving a settlement notification from Mamo, please use the Chat to connect with us directly.

Weekends and public holidays

It's important to note that settlements are not processed during weekends and public holidays since the banking sector is not operational during these times. For payments made on a non-business day, the settlement period may be extended to the next active business day.

Same business day settlement ⚡️

With same day settlements, you can gain access your funds quickly and keep your business operations running smoothly.

To enjoy the benefits of same-day settlements and expedite your cash flow, we highly recommend upgrading to our Premium plan.

While we strive to provide prompt settlements, please note that delays may occur due to aforementioned factors.

In the event of a significant delay in settlement beyond the expected timeframe, please contact using the Chat with relevant transaction details, and we will promptly investigate the issue and provide appropriate guidance.

Cut-off times for Same business-day settlement schedules

Payments due for settlements are automatically processed and initiated daily within business hours. It is important to note that for a payment to be settled to your bank account on the same business day, it will need to be received before 3 PM, Gulf Standard Time (GST).

Payments received after 3 PM GST will be credited to your bank account the next business day. This is due to bank processing times which vary from bank to bank and is not in Mamo’s control.

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