Trust, safety and security

Learn more about what makes Mamo safe, secure and reliable

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Is Mamo safe?

Payments are the lifeblood of your business. And in the world of payments, trust is paramount. It is crucial to partner with a payments provider that is both regulated by the country's financial regulator(s) and registered with schemes like Visa and Mastercard.

Company registration

Mamo is a fully licensed financial entity and Payment Facilitator:

  • Mamo Limited is a registered company in the Dubai International Financial Centre (DIFC). You can view our company's details in the DIFC public register.

  • Mamo Limited is registered with the UAE Federal Tax Authority and its VAT registration number is: 100305669200003.

Regulatory license

Mamo Limited is regulated and licensed by the Dubai Financial Services Authority (DFSA), with a Providing Money Services license.

Our license authorizes us to do the following:

  • Domestic payments processing

  • International payments processing

  • Issuing corporate cards

  • Operating digital payment wallets

Payment Facilitator

When it comes to payment processing, it's crucial to think long-term and secure stability for your business. The peace of mind that comes from knowing you are operating within the bounds of the law, protected from potential shutdowns or legal issues, is priceless.

Mamo is an officially registered Payment Facilitator with both Visa and Mastercard.

Payment Facilitators are like middlemen between small businesses and companies like Visa and Mastercard. Think of them as helpful intermediaries that make it easier for businesses to accept payments.

Payment Facilitators make it convenient for businesses to accept payments and handle the complexities of dealing with financial institutions and payment firms, so businesses can focus on what they do best — sell!

🎬 Pro tip: To verify if a company is a registered Payment Facilitator, you can consult the public records available on the Visa (here) and Mastercard (here) websites, where you can search for the company's name or look for their listing in the registered Payment Facilitator directory.

Data privacy

Mamo values your security and privacy. Mamo is incorporated in the Dubai International Financial Centre (the “DIFC”) which applies Data Protection Law, DIFC Law No. 5 of 2020 as amended and its associated regulations.

Data collected at the time of signing up for any of Mamo’s products is stored in secure servers. As a regulated payment solutions provider, we are required to keep records of any transaction activity for a minimum of 6 years. Mamo only stores this information solely for its regulatory obligations. We do not use your data for any unauthorized or unsolicited activity.

Please learn more about data privacy at Mamo in our Privacy policy.

Is my money safe?

Being a fully regulated and licensed firm means that Mamo has obtained the necessary legal and regulatory approvals required to offer its financial services to customers.

This involves meeting certain criteria and standards set forth by our financial regulator, which include having robust systems and controls, safeguarding client money, obtaining proper documentation, meeting capital requirements, and adhering to certain safety, security and operational procedures.

This license gives customers peace of mind, knowing that Mamo is trustworthy, legitimate, and operates under specific guidelines and regulations to protect the interests of its customers. It also means that we can offer financial services that are compliant with the relevant laws and regulations of the land.

As a Mamo customer, it’s important to us that you fully understand how your money is protected in your Mamo account.

Our regulator, the DFSA, requires that a regulated financial entity partner with a local banking partner, regulated by the Central Bank of the UAE, for storing Client Money.

As a financial services provider regulated by the DFSA, Mamo ensures that your funds (aka Client Money) is always stored at local UAE banks in special purpose accounts called Client Money Accounts. These accounts must be and are completely segregated from Mamo's own operational funds and must never be used for any operational or lending purposes.

You can read more within our terms and conditions.

What is Mamo's complaint policy?

If you wish to make a complaint or suggestion (other than a Service Dispute), you can send an email to [email protected].

All complaints are handled and addressed in a fair and timely manner.

We will communicate with you regarding your complaint within a period of seven (7) days from the date of receipt (unless you notify us that the complaint has been resolved).

We will respond to you with a decision regarding your complaint within fifteen (15) working days from the date we receive the complaint.

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