Authorization
Depending on the merchant, authorization can be done through an OTP code sent to the cardholder’s phone number or email address or a PIN code might be requested for in-store purchases.
Top-ups
Only team members with roles set as owners or card admins can top up and see the overall card balance. Other users will only be able to see their assigned card balance.
There are two ways to top up your card balance:
Top up with your Mamo balance
Top up with manual bank transfer
Both of these top up methods can be accessed via the Balance section in the Cards menu.
Send us proof of bank transfer for Mamo Card top-ups
If you would like to top up your Mamo Card via bank transfer, you will need to send us a proof of transfer in the following situations:
Urgent use: If you need the top-up to reflect immediately, you can send us a screenshot of your proof of bank transfer—such as a Bank Transfer Receipt or a Screenshot of Transfer Confirmation— to help us prioritize your request.
Your top-up has not reflected on your Mamo Card for over 24 hours: If the top-up has still not reflected on your Mamo Card balance after 24 hours from your bank transfer, please send us a screenshot of your proof of bank transfer. This will help us investigate with our bank and resolve the delay.
To send us the proof of transfer, simply email us from your registered email address at [email protected] with the transfer confirmation PDF attached. Our team will promptly review and take the necessary steps to ensure the funds are reflected in your card balance.
Purchases
The Mamo Card can be used to make online and in-store purchases worldwide. It can also be added to virtual wallets such as Google Pay and Samsung Pay.
Customers will need to have either Google Pay or Samsung Pay enabled on their respective devices. Here’s a guide on setting up Google Pay or Samsung Pay.
In the near future, it will be possible to link your Mamo Card to Apple Pay. Stay tuned for updates on this upcoming feature.
Purchase notifications
You will receive notifications and emails regarding your successful and declined purchases.
Within the Cards tab on the Mamo dashboard, you can find transactions categorized based on their status in the Transactions section:
Completed
Declined
Pending
How do I reset my PIN?
If you need to reset your PIN, log into your Dashboard, navigate to that card whose PIN you wish to change, and change the PIN there. Your PIN will be reset instantly.