Authorization
Depending on the merchant, authorization can be done through an OTP code sent to the cardholder’s email address, or a PIN code might be requested for in-store purchases.
Top-ups
Only team members with roles set as owners or card admins can top up and see the overall card balance. Other users will only be able to see their assigned card balance.
There are two ways to top up your card balance:
Top up with your Mamo balance
Top up with manual bank transfer
Both of these top up methods can be accessed via the Balance section in the Cards menu.
Send us proof of bank transfer for Mamo Card top-ups
If you would like to top up your Mamo Card via bank transfer, you will need to send us a proof of transfer in the following situations:
Urgent use: If you need the top-up to reflect immediately, you can send us a screenshot of your proof of bank transfer—such as a Bank Transfer Receipt or a Screenshot of Transfer Confirmation— to help us prioritize your request.
Your top-up has not reflected on your Mamo Card for over 24 hours: If the top-up has still not reflected on your Mamo Card balance after 24 hours from your bank transfer, please send us a screenshot of your proof of bank transfer. This will help us investigate with our bank and resolve the delay.
To send us the proof of transfer, simply email us from your registered email address at [email protected] with the transfer confirmation PDF attached. Our team will promptly review and take the necessary steps to ensure the funds are reflected in your card balance.
Purchases
The Mamo Card can be used to make online and in-store purchases worldwide. It can also be added to virtual wallets such as Google Pay and Samsung Pay.
Customers will need to have either Google Pay or Samsung Pay enabled on their respective devices. Here’s a guide on setting up Google Pay or Samsung Pay.
In the near future, it will be possible to link your Mamo Card to Apple Pay. Stay tuned for updates on this upcoming feature.
Purchase notifications
You will receive notifications and emails regarding your successful and declined purchases.
Within the Cards tab on the Mamo dashboard, you can find transactions categorized based on their status in the Transactions section:
Completed
Declined
Pending
How do I reset my Mamo card PIN?
You may need to reset the PIN of an active card, or set the PIN for the first time to activate a new card.
To reset the PIN for an active card:
Log into your Mamo Dashboard
Navigate to the Cards > Active section and find the card you want to reset the PIN for
Click on the three dots (•••) to the far right of the table
Select Change PIN
To create a PIN for an inactive card:
Log into your Mamo Dashboard
Navigate to the Cards > Inactive section and find the card you want to activate and set a PIN for
Click into the card to see the Card details page
Int the yellow banner at the top, click "Activate card" and set the PIN
Failed payments or purchases
Occasionally, you may run into a situation where your Mamo Card is not being accepted at a particular merchant or website. This typically happens on the websites of large government institutions or ministries.
When this happens, we take it very seriously and will deploy a special task force to help you resolve the issue. In these cases, please do the following:
The merchant you're trying to pay has email support
Email the support team of the website you are trying to pay
Make sure you CC us on this email using [email protected]
Mention the date & time of the attempt
Mention the last 4 digits of your card (no other details please!)
Mention the website URL you're trying to pay on
Include screenshots of any error messages you see
We will then work with the merchant to ensure they accept Mamo Card
The merchant you're trying to pay doesn't have email support
Email us at [email protected] to inform us of the issue:
Mention the date & time of the attempt
Mention the last 4 digits of your card (no other details please!)
Mention the website URL you're trying to pay on
Include screenshots of any error messages you see
We will then take it up with the merchant directly behind the scenes and let you know when any issues are resolved