Authorization
Depending on the merchant, authorization can be done through an OTP code sent to the cardholder’s phone number or email address or a PIN code might be requested for in-store purchases.
Top-ups
Only team members with roles set as owners or card admins can top up and see the overall card balance. Other users will only be able to see their assigned card balance.
There are two ways to top up your card balance:
Top up with your Mamo balance
Log into your dashboard
Select Cards from the left-hand menu
Go to the Balance section
Click on the Top up button in Card balance
Select Mamo balance as a Top up method
Enter the amount you’d like to top up
Select Add funds
Top up with manual bank transfer
Log into your dashboard
Select Cards from the left-hand menu
Go to the Balance section
Click on the Top up button in Card balance
Select Manual bank transfer as a Top up method
Go to you bank account and initiate a bank transfer to Mamo's bank account details provided in your dashboard. You should include your unique reference ID in this transfer.
Once Mamo receives the funds in our bank account, we'll top up your card balance and you'll see the amount reflected in your balance. It will be reflected within 1 business of sending the transfer.
Purchases
The Mamo Card can be used to make online and in-store purchases worldwide. It can also be added to virtual wallets such as Google Pay and Samsung Pay.
Customers will need to have either Google Pay or Samsung Pay enabled on their respective devices. Here’s a guide on setting up Google Pay or Samsung Pay.
In the near future, it will be possible to link your Mamo Card to Apple Pay. Stay tuned for updates on this upcoming feature.
Purchase notifications
You will receive notifications and emails regarding your successful and declined purchases.
Within the Cards tab on the Mamo dashboard, you can find transactions categorized based on their status in the Transactions section:
Completed
Declined
Pending
How do I reset my PIN?
If you need to reset your PIN, you can log in to your dashboard and change it directly by following these steps:
Log into your dashboard
Select Cards from the left-hand menu of the dashboard
Click the card which you'd like to reset PIN for
Click on the three dots on the top-right of the page
Click on Change PIN
Enter and confirm your new 4-digit PIN
Click Create PIN
Your PIN will be reset instantly.