Subscriptions allow you to automate regular payments by creating subscriptions straight from the dashboard.
Create a subscription
To create a subscription, log into the dashboard and navigate to the subscription payments section.
Subscriptions can have customized titles, descriptions, amounts, and schedules.
They can also have customized redirections to a success page of your choosing. Users will reach this page after the subscription is set up and payment is made. Simply add a link that directs the customer to any destination you desire.
Share the subscription payment link
The subscription payment link is now ready. Copy and share this with customers to subscribe.
Reminders and notifications
Customers will receive an automatic email notification 5 days before they are charged. Followed by a receipt after the amount has been charged. You can track all subscriptions by visiting Payments on the main menu.
Disable a subscription
Once you've disabled a subscription, the payment link is immediately disabled, and an email notification is sent to the customers of that subscription payment. After this is done, customers will no longer be charged for any future upcoming payments.
Suspending subscription
Currently, we don't have the ability to suspend an active subscription. If a customer wishes to temporarily stop being billed, they would need to unsubscribe and then resubscribe later.
Our team is constantly working on improving our services and we hope to offer a suspension feature very soon!
Cancel a subscription
Customers can request the cancelation of their subscription directly from the business owner. If you are the customer and the business owner is unresponsive, you can contact Mamo using the Chat for help.
Failed subscription payments
If a subscription payment fails, you’ll need to create a separate payment link and share it with the customer to fulfill the failed payment.
The subscription structure will not be broken and will continue as it should, meaning any subsequent payments will be collected per the set schedule.
Both the business owner and the customer will get notified via email if a payment fails. You can also find the failed payment on your dashboard.
For easy access, you can use the search and filter function in the Payments category to search for failed payments using the payment ID or customer name.
Alternatively, you can follow the below steps to see details of a failed subscription:
Select the subscription to investigate.
Select the name of the customer.
Find and select the failed payment under All payments > Settlement status.
Update an existing subscription details
Currently, we don't have the ability to edit existing subscription details and settings. You can only cancel a subscription or disable it.
Our team is constantly working on improving our services and we hope to offer a suspension feature very soon!