Issuing a full or partial refund
To issue a full or partial refund, please find the payment you wish to refund in the Mamo Business Dashboard and request a refund from the menu.
Important: Once the refund is issued, it can take 10-15 days for the amount to reflect in your customer’s statement.
Refunds can only be issued within the first 6 months of receiving the payment
Refund receipts
If you wish to send your customers a receipt for the refund, please do so by finding the payment in your Dashboard and downloading or sending the refund receipt to your customer.
Refund fees
Although there are no fees associated with issuing a refund, please keep in mind that the transaction fee behind the transaction being refunded will still apply.
For example: If a customer paid you AED 100 with a UAE card, the original transaction fee of 2.6% will not be refunded, and will be deducted from your following settlement(s).
Insufficient balance
You can only initiate a refund once you have sufficient balance on your Mamo Business account to cover the refund amount. If you don’t have a sufficient balance, the refund will remain in pending status until you receive more payments and have enough balance to cover the refund amount.
Cancelling a refund
You can not cancel refunds once they have been processed. If you have sufficient balance on your Mamo Business account to cover the refund amount, it is instantly refunded. If, for any reason, the refund is still in pending status, you may try to cancel it from your Dashboard directly.