When withdrawing money from an ATM in the UAE, a Mamo fee of AED 5 applies for Growth plan users, while withdrawals for Premium plan users are free.

For withdrawals from ATMs outside the UAE, there’s a Mamo fee of AED 20 per transaction for all customers.

Note that, while Mamo charges the above mentioned fixed fees, the ATM operator or banks might also impose their own fee. These charges are outside of our control.

The limits on ATM withdrawal amounts on each card are as follows:

You can withdraw up to 8 times daily on each card. It’s important to note that you can only withdraw the balance on your Mamo Card and not directly from your Mamo Business account balance. So please ensure your Mamo Card is sufficiently funded before attempting to withdraw any funds.

If your card gets stuck in an ATM, it is important to deactivate it immediately from the cards section of your dashboard. Once deactivated, you can proceed to create a new card from the same dashboard.

Occasionally, an ATM may retain a card due to factors outside of Mamo’s control, such as hardware failures in the bank's ATM. If you would like to know why your card was held, we recommend reaching out to the ATM provider for more details.