Why were my payments returned to their source?
Mamo has business processes aimed at identifying fraudulent activities and other misuse of its services.
Accordingly, Mamo is entitled to suspend, refuse or reverse any transaction which it reasonably suspects does not comply with our terms and conditions or is unlawful or represents a risk to us.
There could be several reasons why a payment was returned to its source. Please refer to Section 6 of our terms and conditions for more details.
How can I recover funds if Mamo returns my payments to their source?
We encourage you to directly liaise with your customers to recover your payments.
Since we do not have a direct relationship with your customers, we cannot be involved in any communication or dealings between you and them.
We understand that reaching out to customers can be challenging, especially when handling payments, but this is your responsibility as a merchant.