There could be several reasons why a payment was returned to its source. Please refer to Section 6 of our terms and conditions for more details. In certain cases, we may need to reverse a payment if it violates our agreement, is unlawful, or presents a risk to us.

We encourage you to directly liaise with your customers to recover your payments. Since we do not have a direct relationship with your customers, we cannot be involved in any communication or dealings between you and them. We understand that reaching out to customers can be challenging, especially when handling payments.