Fraud protection

Learn more about how Mamo protects customers against fraud.

Updated over a week ago

How does Mamo protect against fraud?

With the advancement in technology and the ever-increasing sophistication in payment-related fraud, Mamo is constantly investing in systems and tools that help fight fraud. Here are just some of the ways Mamo identifies, pre-empts and prevents fraud:

Secure access to your account

To ensure that it's really you accessing your services through our web app, we employ multiple layers of security. You'll be asked to provide a password or have the option to login using your Google account. This helps us verify your identity and protect your sensitive information.

Transparent communication

Your peace of mind is our top priority. We will always contact you via secure channels like Website / Dashboard chat or email. We understand the importance of maintaining clear and trustworthy communication channels.

Mamo will never ask you for your password, PIN code or personally identifiable information over the phone. We will always email you from our registered email addresses.

Prompt investigation of suspicious activity

If you notice any suspicious activity on your account, we urge you to contact us immediately. We take these reports seriously and will swiftly investigate the matter. Our goal is to address your concerns and take appropriate action to ensure the integrity and security of your account.

At Mamo, we are committed to providing a secure environment for your business's financial transactions. By actively monitoring for fraud and promptly responding to any concerns, we aim to keep your funds safe and protect you from potential threats.

If you have any questions or need further assistance regarding fraud protection or suspicious activity, please don't hesitate to reach out to using our Chat. We are here to help you navigate the ever-changing landscape of fraud prevention and keep your business safe.

Note: While we strive to provide the highest level of security, it's important to remain vigilant and exercise caution in all financial transactions. Stay informed about the latest fraud prevention practices and report any suspicious activity immediately.

State-of-the-art systems

Mamo uses various state-of-the-art security systems and measures to safeguard your data and protect its customers from fraud. These measures include:

  • Secure access to your account using passwords, PINs, and biometrics

  • Data encryption, both in-transit and at-rest, across all secure servers

  • Internal and external fraud monitoring systems that monitor transactions in real-time

  • Deployment of 3D-Secure (SMS OTPs) across transactions to prevent credit and debit card fraud for your end-customers.

How can I ensure my account security is safe from fraudulent access?

Other than the security measures Mamo has in place to protect your account, it is important that you remain vigilant and take personal care to lower the risk of exposure to fraud. After all, the majority of fraud takes advantage of human error.

The most common attacks you may face

  • Phishing: This is a type of cyberattack where the fraudster sends an email or text message that appears to be from a legitimate source, such as your bank or credit card company. The email or text message will often contain a link that, when clicked, will take you to a fake website that looks like the real website. Once you enter your personal information on the fake website, the fraudster can steal it and use it to commit fraud.

  • Malware: This is software that is designed to harm your computer or device. Malware can be installed on your device through a variety of ways, such as clicking on a malicious link, opening an infected attachment, or downloading a file from an untrusted source. Once malware is installed on your device, it can steal your personal information, track your online activity, or even take control of your device.

  • Social engineering: This is a type of fraud where the fraudster tricks you into giving them your personal information or clicking on a malicious link. Social engineers are often very good at manipulating people, and they may use a variety of techniques to get you to trust them, such as pretending to be from a legitimate company or posing as a friend or family member.

  • Synthetic identity theft: This is a type of identity theft where the fraudster creates a new identity using real and fake personal information. This new identity can then be used to open accounts, apply for loans, or even rent apartments.

  • Man-in-the-middle (MITM) attacks: These attacks occur when a cybercriminal intercepts communications between two parties, such as a customer and their bank. The cybercriminal can then modify the communications, such as changing the amount of money in a transaction. These typically happen on public WiFi, such as at airports or coffee shops.

How to protect yourself

It is important to be aware of these risks and to take steps to protect yourself. Some tips for protecting yourself from fraud or hacking include:

  • Be careful about what information you share online. Only share your personal information with trusted websites and companies. Mamo will never ask you for your PIN or password.

  • Keep your software up to date. Software updates often include security patches that can help protect your device from malware. Always ensure your mobile device and/or computer is up to date.

  • Use strong passwords and change them regularly. Do not use the same password for multiple accounts. Ensure that your password is strong (12 characters long, with a mix of lowercase, uppercase and special characters).

  • Be careful about clicking on links in emails or text messages. If you are not sure if the link is legitimate, do not click on it. Always verify that links being sent to you are taking you to our actual website. It is best to type out links yourself into your browser instead of clicking links included in emails.

  • Install a security software on your device. This can help protect your device from malware and other threats.

  • Always log out of your Mamo Business dashboard when you're finished. If you have a Gmail address, consider using Google Single Sign-on (Google SSO) to access your Mamo Business dashboard.

  • Always lock your device when you're away from your desk. Use a PIN, password, or fingerprint so unauthorized people can’t access it.

  • Create a strong Wi-Fi password only you know and use only secure networks when away from home. Always ensure you are using a secured WiFi network to access your Mamo Business account.

As a business, how can I protect myself against fraud?

When it comes to fraud, knowledge is power. Fraudulent activity is a serious hazard to your business as it can result in serious financial losses and loss of trust in your business. Your reputation depends on managing risk effectively. At Mamo, we try to mitigate these risks for your business and take

Here are some of the measures you can take to keep your business safe:

  • Educate your employees on common security threats (both online and offline) as well as prevention techniques they can implement. Ensure they are trained adequately to spot and prevent fraud.

  • Be mindful of who you do business with. Conduct due diligence on your suppliers and customers where possible.

  • Ensure you have supporting documentation for any and all transactions. Proof of Service can come in the form of invoices or emails between you and your customers confirming their purchases.

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